At WYNDO, we're committed to ensuring you're satisfied with your purchase. If you're not happy for any reason, don't worry—we've got you covered with our simple 30 Day Return Policy.

If your item isn't as expected or doesn't meet your satisfaction, please contact us through our contact form or sales@wyndo.store and our friendly customer service team will assist you promptly.

To ensure a smooth return process, please follow these simple conditions:

1. Keep the items in their original packaging.
2. Ensure all parts are included and nothing is broken.
3. There should be no signs of wear and tear.
4. If there is a seal, make sure it remains intact.
5. Return the item with all its original components, just as you received it.

Once we receive your return, our team will carefully inspect it to ensure it meets our return criteria. If everything checks out, we'll quickly process your refund or replacement.

Can We Exchange Your Item?

Absolutely! We want you to be delighted with every purchase from WYNDO. If you need to exchange an item, we're here to help.

Contact us and our friendly staff will help you through the process.

Failed Delivery or Lost Parcel Due to Incorrect Address

We take no responsibility for parcels lost due to an incorrect address provided at checkout. It is the customer's responsibility to ensure that all shipping details are correct before placing an order.

However, if a delivery fails due to an address issue, we will make every effort to locate the parcel and work with the carrier to resolve the issue. Please note that this process may take up to 60 days, depending on the carrier's investigation.

If the parcel is returned to us, we can reship it to the correct address ( you will have to pay for the shipping costs ). If the parcel is not recoverable, we may not be able to offer a refund or replacement.

Lost, Stolen, or Undelivered Orders (Carrier Fault)

If your order goes missing due to a carrier issue, we take full responsibility. Our team will work with our shipping partners to track down the parcel and, if necessary, send you a replacement at no extra cost. Your satisfaction is our top priority, and we will ensure the issue is resolved as quickly as possible.

Did You Receive a Faulty Product?

We aim to make your shopping experience hassle-free. If you receive an item that’s faulty, damaged, or not what you ordered, we’re here to help! Reach out to us via our contact form within 30 days. We'll guide you through the process to make things right.

For faster assistance, we may ask for a photo or video of the issue. Once we confirm the problem, we'll arrange a replacement for your original item.

How to Reach Us:

Have questions or need help? Use our contact form, and our team will get back to you within 48 hours. We're always here to help!